If your train was delayed, you could be owed money back.
Many people don’t claim — even when they’re eligible.
Most UK train operators use a compensation scheme called Delay Repay.
In the UK, most train companies use a system called Delay Repay.
You may be eligible if your train is delayed by:
• 15–29 minutes → small compensation (operator dependent)
• 30–59 minutes → typically around 50% of your ticket cost
• 60+ minutes → up to 100% refund
The exact amount depends on the train operator.
Compensation depends on:
• Length of delay
• Ticket type
• Train operator
In some cases, you can get a full refund of your ticket price.
— often £20–£100+ depending on your journey.
You may be eligible if:
• You arrive late at your destination
• Your train is cancelled
• You miss a connection due to a delay
• Even short commuter journeys can qualify — not just long-distance travel.
• Find your journey details
• Go to your train operator’s website
• Fill in a Delay Repay form
• Submit your claim
Claims are usually quick — but many people never bother.
• They forget
• It feels like effort
• They assume it’s not worth it
So they miss out on money they’re entitled to.
• Usually processed within a few days to a few weeks
• Payment is often made via bank transfer or vouchers
Many people don’t claim because they don’t notice delays or forget.
Geoff helps you track your journeys and highlights when you might
be eligible to claim.
Usually within 28 days, but it depends on the train operator.
Some operators allow this, but compensation is usually smaller than longer delays.
Yes — you’ll usually need proof of travel (ticket or booking confirmation).
You claim from the operator responsible for your delayed service.
Yes — even short delays can result in partial refunds.
You can also check if you’re owed flight delay compensation in the UK Or see if your hotel price dropped after booking